Position : Program Manager  Department : Enterprise Technology Solution  Location: Gurgaon & Bangalore  Experience : 6 - 10 years  Education : BE/B.Tech + MBA/PGDM  Job Description:  - Develop and deliver complex IVR solutions to Knowlarity's enterprise clients.  - Be part of the techno - functional team that carries out requirement gathering, solution conceptualization, solution delivery using Knowlarity's proprietary IVR creation and management platform, and client engagement management  - Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy.  - Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives.  - Understand organizational resources, priorities, needs and policies.  - Communication/Negotiation: Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.  - Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks.  - Develop and implement solutions.  - Impact on Business/Scope: Accountable for projects delivery and happiness  - Responsible for overall functional program success.  Job Role:  - This role ensures client needs are satisfied by implementing complex IVR deliveries to ensure positive customer satisfaction.  - They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).  - They work as a primary point of contact for client needs requirements and expectations with regard to assigned application development.  - They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.  - They own quality for service provided by the team and is responsible for tracking and reporting on service level performance.  - The employee Influences the functional strategy.

Delhi NCR

Bangalore

Others

Knowlarity - Program Manager - Enterprise Technology Solution 

Knowlarity - Program Manager - Enterprise Technology Solution  ,Job Description for Knowlarity - Program Manager - Enterprise Technology Solution  in Knowlarity Communications Pvt. Ltd. in  Delhi NCR Bangalore Others for (6-10) years of experience. Apply Now!

Job Description for Knowlarity - Program Manager - Enterprise Technology Solution  in Knowlarity Communications Pvt. Ltd. in  Delhi NCR Bangalore Others for (6-10) years of experience. Apply Now!