KLAY Schools - Head - Operations & Service Delivery

DO NOT apply, if you are earning less than Rs.50.lacs.pa

Under strategic direction, she/he manages the delivery of "Day-care and Schooling programmes" for PAN _ India business operations of FYLS-Founding Years Learning Solutions (KLAY). Designs and Implements child-care centre operations, policies and programs (complete policy development responsibilities which involves effective implementation of existing and new programs in accordance with established "internal & external" practices).

- Plans, directs and coordinates the activities of "Operations team" within the organization.

- Provides team leadership and sets "vision, direction and operational excellence" for the team.

- Accountable for "quality of service" and "Service excellence".

- Responsible for Customer retention, Operational cost management, Annual budget planning, Health and Safety of children under KLAY care, People quality.

- Receives guidance and support from the support functions and CORE Leadership team.

- Collaborates with the regional business teams to ensure that the Operational objectives for the different Lines of Business are met.

- Leads the implementation of "health and safety" standards and audit programmes.

- Proactively provides insights (short-term & long-term) into the service level operations of the organization.

Education / Work Experience :: Any graduation + MBA.

Total experience of 15+ years in business operations function. Must have worked for a minimum of 3+ years in leading the function for PAN-India operations.

Preferably from child day-care industry or any other RETAIL (medium format) industry. Should have worked in medium to large companies and well understand the complexity of 'dispersed business network'. Brings with her/him "Service & Solution mind set; Self driven personality & team player; high personal Quality, Value & Ethics".

Critical Personal Skills ::

- Excellent leadership and people management skills;

- Strong communication skills;

- Ability to drive self & team in ambiguous situations;

- Ability to represent KLAY to external Forums, industry groups etc.