KLAY Schools - Cluster Manager - Operations

Scope :

- To manage all centres- operations which includes, staff, parents, vendors. Profitability of the Centre.

Main Responsibilities :

- Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Heads of each assigned centre, will report to this position.

- Responsible for operational readiness of NEW centre roll-out.

- Responsible for operational efficiency & service delivery

- First point of contact for escalation from parents (customers)

- Accountable for the Quality & Service consistency of the cluster

- Coach the centre heads for individual development & quality of centre leadership

- Accountable for staff efficiency at centre level & overall retention rate of the cluster

- Co-Own revenue targets of cluster with business team

Competencies & Skills Set :

- Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".

Education : Degree in Early Childhood Education/Any Master's degree(preferred)

Experience 6-8 years managing similar set up (ideal) Or 6-8 years of retail / customer service / client servicing background