KLAY Schools - Cluster Manager - Operations

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Heads of each assigned centre, will report to this position. Cluster Operations manager will report to Regional Business Head.

- Responsible for operational readiness of NEW centre roll-out.

- Responsible for operational efficiency & service delivery

- First point of contact for escalation from parents (customers)

- Accountable for the Quality & Service consistency of the cluster

- Coach the centre heads for individual development & quality of centre leadership

- Accountable for staff efficiency at centre level & overall retention rate of the cluster

- Co-Own revenue targets of cluster with business team

Personal Attributes:

Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".