Operations Head at Khati Solutions Pvt. Ltd.
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Khati - Cluster Manager - Operations (2-4 yrs)
- Overall P&L Owner of the entire cluster, driving the business of multiple metro stations ensuring continuous growth. Individual with excellent business acumen required.
- Responsible for spearheading high worth business with daily reach out to more than 10,000 customers and more than 200 driver-partners
- Leading a team size of 0-5 Team Leaders and 10-50 executives to drive ground operations end to end.
- Develop driver training cell from scratch, design driver training module and streamline driver training process to ensure high-quality drivers
- Develop key processes to track critical operations parameters and initiate data collecting platform from scratch
- Design key KPIs for the operations team, track them on a daily basis and extract 100% performance from team.
- Extensive planning to assess demand and supply; Initiate business development goals in order to expand within existing clusters
- Drive launch team from time to time in order to expand to new clusters. Assess cluster potential on key parameters, analyze its potential growth and launch the processes from scratch.
- Aptitude with strong analytical skills is very essential. Ability to observe data analytically and make quality operational decisions
- Work closely with multi-functional team; stakeholder management with other teams.
- Ability to work passionately with 100% ownership
- Execution Oriented
- Work Experience in a startup is a plus
- Work Experience in Logistics is a plus