KhataBook - Lead - Collection Strategy

Your role :

We, at Khatabook, are looking for a Manager / Sr Manager Collection Strategy to help streamline the Collection Process.

What would you do at Khatabook :

- Develop and execute comprehensive collections strategies to optimize the recovery process and reduce delinquency rates.

- Conduct regular projections and forecasts of collections targets based on historical data, industry trends, and business objectives.

- Utilize advanced analytics techniques to analyze collection data, identify patterns, and extract actionable insights.

- Develop and maintain effective management information systems (MIS) for the collections department, ensuring accurate and timely reporting of key metrics.

- Monitor collection performance metrics, such as roll rates, collection efficiency, and DRR, to identify areas for improvement and drive strategic initiatives.

- Design and implement collection scorecards and key performance indicators (KPIs) to track and measure the effectiveness of collection efforts.

- Provide guidance and support to collection teams, offering data support and coaching to enhance their performance and adherence to collection strategies.

- Collaborate with technology teams to leverage automation and data analytics tools to improve collections processes and efficiency.

- Stay up-to-date with industry trends, regulatory changes, and best practices in collections strategies and technology solutions.

- Present collection strategies, insights, and recommendations to senior management and stakeholders, ensuring clear communication of goals and progress.

- Monitor external collection agency performance

What are we looking for:

- Proven experience in Collection Strategy Role or in a similar role, preferably within the financial services industry.

- Strong expertise in collections strategies, including projections, forecasting, analytics, and MIS management.

- In-depth knowledge of collection processes, industry regulations, and best practices.

- Proficiency in data analysis and visualization tools (e.g., SQL, Excel, Tableau) to analyze large datasets and extract meaningful insights.

- Excellent analytical and problem-solving skills, with the ability to think strategically and translate insights into actionable strategies.

- Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.

About Khatabook :

We exist to empower India's 60 Million strong MSMEs. Our users' motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering - is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.

As more businesses are adopting digital for business than ever before, Khatabook's goal can be summed up simply - Empowering merchants by simplifying their business by:

- Building a complete business management platform.

- Providing the power of technology to an underserved segment.

- Helping businesses to grow by providing them with ammunition of insights & digital reports.

- Offering a financial services platform catering to the specific needs of the MSME space.

We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.