Key Client Success Manager - Advertising/Media/Digital Campaign Agency

Hiring Project and Staffing Manager for one of the social impact organization

Project Management :

As a Project and Staffing Manager, you will manage the day-to-day communication and operational aspects of a number of projects. Your core responsibilities will be to :

- Serve as the primary point of contact for all tactical or operational questions about the project within organization, from clients, and from vendors/freelancers.

- Create and maintain detailed timelines / work plans for all project deliverables and key milestones; hold delivery teams (i.e. strategy, campaigns, creative, freelancers, and vendors) accountable to project plans.

- Track project budget finances and staff hours consistently and accurately based on time management system within project budget tracker spreadsheets.

- Identify stakeholders and attendees for crucial recurring and ad-hoc discussions; capture meeting notes and escalate communications (as needed) between Client and Organization teams to align on expectations, roles, goals, and solutions for roadblocks.

- Deliver project status updates to internal teams and clients jointly with the Project Lead(s).

- Support the Project Lead(s) in preparing project kickoffs, weekly client check-ins, and pause and reflect sessions to identify and capture recommendations for future execution.

- Own the coordination of Project Start / Midpoint / Close meetings with Managing Director, VP of Finance, Project Principal and Project Lead.

Internal Operations - In addition to project work, you will help keep the internal operational wheels of organization turning by :

- Working closely with the Project Leads and Project Manager to confirm staffing allocations; gather critical information to inform freelancer and vendor contracts.

- Gathering and summarizing key takeaways for Project Dashboards (to share insights on project's team/client/financial health) that inform our Executive team

- Working closely with our Finance team to confirm the accuracy and schedule of invoices (client, freelancers, and vendors).

- Working closely with the Head of Project Management to capture feedback throughout the project lifecycle and to contribute to the iteration of existing processes aimed at making project delivery more effective.

- Working closely with Global Program Manager to measure campaign impact

- Working closely with Associate Director of Staffing and Allocation to identify and act on staffing analysis and trends

We think you will be a successful candidate if you :

- 7+ years of work experience in a fast-paced, agency environment (i.e. professional services, creative agencies, consulting) or advocacy environment, demonstrating a consistent ability to deliver against project plans on time and on budget.

- Ability to be diplomatic and solutions-oriented under stress; demonstrate impeccable communication skills (written/verbal) and interpersonal skills (listening/empathy)

- Excellent track record of time management, systems organization, and follow-up

- Agility and flexibility towards evolving responsibilities and last minute project changes

- A confident facilitator to coordinate discussions between multiple internal stakeholders (such as an interdisciplinary team of different specialists across different geographies)

- Collaborative and inclusive about working with global teams that are from diverse backgrounds

- Critical thinker, have high integrity, a team player with hands-on attitude, and a passionate problem-solving spirit

- Proficiency in creating spreadsheets and using word-processing programs (primarily in Google Suites)

We think you will be an exceptional candidate if you have :

- A demonstrated track record in social sector organizing and advocacy

- Committed to creating a diverse, equitable and inclusive work environment