Key Accounts Manager - Service - Telecom/Consumer Durable

Key Accounts Manager - Service

We have an urgent opening for the position of Key Accounts Manager (Service) for Mumbai location.

Experience Required:

- 7 - 10 years of relevant experience as Key accounts manager (Out of which: 3 - 5 Years of experience with a START - UP is a MUST)

- Strong knowledge of Microsoft Excel/PPT.

- Experience in CRM.

- Experience in managing multiple clients and providing solutions based on client requirements.

- Analyze data and trends and suggest corrective measures.

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

- Excellent organizational skills Ability in problem-solving and negotiation

Responsibilities:

- Manage and maintain TAT/performance for all Key Accounts

- Regular Follow up with Regional Teams for timely movement of claims

- Ensure CRM is updated real time

- Collaborate with the internal teams (Contact Centre/Logistics/IC ops/Service Team) for swift movement of claims

- Ensure Partner NPS is maintained

- Ensure Unresolved% for Key Accounts is kept at minimum

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Ensure the services are delivered to customers in a timely manner

- Analyze data and trends and suggest corrective measures

- Develop trust relationships with major clients to ensure they do not turn to competition

- Work closely with the Escalations team to ensure timely closure of complaints.

Academia:

- Graduate or Post Graduate from any institution.

Personal Attributes:

- Self - Starter and an exceptional Multi tasker

- Exceptionally self-motivated and focused

- Strong problem-solving skills

- Effective Communication skills

- Keen attention to detail