Key Accounts Manager - Modern Trade - FMCG

Position : Key Accounts Manager (Modern Trade)

Location : Mumbai

Company : Leading FMCG company

Education: MBA from Tier 2 institute in 2011-2013 batch pass out. (We will not entertain Tier 1 institute pass out candidates, so please don't send junk)

KRA's :

Lead Customer Care Team:

- The KAM is responsible for the overall performance of the customer account(s) on key metrics.

- Through his larger team, he ensures adequate service levels and financial hygiene and viability for customers.

- Along with his cross functional team, the KAM is also responsible for all customer complaint resolution.

- The KAM also leads the development as well as execution of Joint Business Plan with customer along with signing annual terms of trade, promotion planning, activation support and account profitability.

Growth & Execution :

- The KAM drives Top-line growth in the customer and ensures all execution metrics are also in place.

- He is responsible for quarterly planning, negotiation with customers and executing plans on a continuous basis.

- He will also need to monitor category-wise growths and shares at his customer.

- It is also the KAM's responsibility to ensure all new launches are landed on time and to ensure all activation's are run well.

- Execution metrics are the input metrics for delivering share gaining growth and are hence very important.

Drive a team of 2-6 WL 1s:

- Team handling & team building are the most important aspects of a KAM's role.

- The KAM role is a key leadership role, with 2-6 direct WL1 reportees as well as a larger cross-functional team accountability through CC team structure.

- The KAM is responsible for managing the team, motivating them, impart on the job training and getting them to deliver their metrics.

- He needs to understand the working style and strengths and weaknesses of each person to get them to reach their potential and also needs to provide developmental inputs on a continuous basis.

- How a KAM binds his team together is often a make or break factor in performance of a team.

If anyone interested, kindly apply for this job

Savita Basra