Key Accounts Manager - HNI Segment - BFS

- The main job of an RM is to acquire HNI clients and manage the same.

- Identify key staff in client companies to cultivate profitable relationships.

- Client Management and relationship management will be the main KRA for the RM.

- Increase business revenue. Generating business through cross Sell / guiding the Clients for obtaining Loan, and introducing new products.

- Forward upselling and cross-selling opportunities to the sales team/ Promote high-quality sales, supply and customer service processes.

- Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.

- Understand the problems and challenges of clients and identify ways the business could better address those needs.

- Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.

- Responsible for customer complains & need to be resolved in the specific TAT & Ensure quality customer service is delivered.

- Responsible for ensuring a superior customer experience while onboarding accounts at the branch as well as smooth and efficient transactions for all customers.

- Effective follow-up and taking regular reviews of team members to ensure the meeting of business goals.

- Maintain highest standards of post-sales contacts and service to key customers.

- Ensure ethical practices in acquisition and servicing