Key Accounts Manager - eCommerce - IIM/MDI/ISB/FMS

Key objective:

- Deliver agreed business plan (across Business Groups) for assigned Marketplaces such as Amazon / Flipkart group (Amazon / Flipkart, Myntra and Jabong)

- Manage the Aligned Seller Program and deliver on revenue goals for the program - anchoring key relationships like Amazon / Flipkart India etc.

You are responsible for:

- Account Planning - Joint Business Planning with Marketplace as well as Aligned seller, Deliver Revenue Target and Domestic Appliances Mkt. Share and NPS (Net Promotor Score) Objectives.

- Shopper Activation & Category Management - Promotion and Shopper Activation planning, Category Development & Advisory with Key Strategic Accounts in partnership with E-trade manager.

- Sales Operation and Logistics- Ensure fill rates of 85%+ for key SKUs, Upkeep of Product masters, On-shelf availability of must stock SKUs to bring down RepOOS, inventory planning for Seller.

- Customer Profitability in-line with Budgets - Trade Terms in accordance with Domestic Appliances Commercial Policy, setting up KPIs on total investments and ensuring delivery on ROI benchmarks

- Assortment & Distribution - Selection planning, exclusive launches, NPI listing and build-up of Ratings & Reviews in line with benchmarks for successful scale up of new launches.

- Manage Account Commercials - Quarterly reconciliation and sign offs, Manage Receivables as per policy

- Sales Planning - Sales forecasting, monitoring sales results and reporting, exclusives launch planning, season planning

- Work with E-trade manager on content development and enhancement to improve overall customer experience of the brand

- Marketing analytics - Work through E-trade Manager on improving search and awareness for the brand, selection of properties to deliver on KPIs - impressions, conversions, RoAS

- The role requires strong interpersonal skills as regular interactions would be required with Demand Planner, Customer Collaboration Officer in Supply Chain, Channel Commercial Controller in Finance and E-trade Manager along with Category Marketing Managers for content creation, activation and selection planning