Key Accounts Manager - Background Verification Firm

JOB DESCRIPTION

Role: Key Accounts Manager

Reporting To: AVP - Key Accounts

Qualification:

1. BE or MBA or BE+MBA (From Tier 1 & 2 institutes)

2. 10th &12th - 75 marks and above

Prior Work Experience:

1. Minimum 7 years of experience in account management in Services Industry

2. Has managed CHRO/CXO Level Clients.

3. Has handled clients from Top IT / ITeS / Technology companies / E-Commerce companies / BFSI companies and SMB accounts

Key Responsibilities:

1. Drive achievement of targets including generation of new business (up sell/ cross sell), maintaining current business and cash management (collections).

2. Responsible for customer retention by ensuring a high level of customer engagement for all the accounts under his/her purview.

3. Monitor client delivery on an ongoing basis to ensure agreed SLAs and KPIs of the contract are strictly implemented

4. Ensure continuous support and proactive issue resolution to the clients.

5. Understand client business objectives to build a pipeline of future work.

6. Assist in generating business insights through analyzing relevant competitors- data, their offerings, and pricing strategies.

7. Pro-actively work with - Operations- department, Credit Control team & invoicing team to manage delivery and invoicing.

Best Regards
Swatee Dhiman
07838385275