Key Accounts Manager - B2B - eCommerce

Role Objective :

We are looking for a true techno-commercial individual who is excited to take up new challenges. He shall be managing Key accounts, farming them, ensuring order fulfillment & Customer NPS.

Roles & Responsibilities :

- Account Management & Farming: The desired candidate needs to demonstrate sharp skills of managing key accounts and growing them to cash cows.

- Maintain and develop data for sales growth and margin improvement.

- Plan, execute and monitor order fulfillment with the objective of attaining accelerated growth and Customer NPS.

- Ensuring 100% end to end fulfillment rate for all orders.

- Get relevant Enterprise customers on board, nurture them and convert them to consistent key accounts.

- Strategize entry across industrial segments and enabling technology led procurement.

- Plan, execute and monitor the sales operations with the objective of attaining accelerated growth.

- Ensure complete sanity in AR, work on pendency with account wise reconciliation.

- Team handling capability along with maintaining customer relationship

Key Stakeholders :

Internal :

- Supply Team - For onboarding, product listing and vendor management

- Operations, Supply chain & Warehouse Teams - Ensuring end to end fulfillments for all orders & Customer NPS

- Finance, Technology & HR - For managing various stakeholders, namely vendors, customers, and team members

External :

Customers, Key Accounts - Hunting, Farming & Account management