Key Account Manager - Telecom

Key Account Manager

Purpose : Responsible for the revenue target of set of accounts, new business acquisition and retention of the existing business.

Key Result Area :

- 5-10 Cr revenue target , (Product line : Data and Voice)

- New business acquisition & Retention of current business

- Customer engagement & management

Job responsibility :

- Periodically monitor, review and improve account performance

- Responsible for customer engagement and satisfaction

- Manage service issues by working with service assurance team/service delivery team & collection teams

- To understand the Customer's business in depth and seek opportunities for business development.

- To ensure that revenue and MRC targets are achieved with increasing company share in given set of accounts.