Key Account Manager - Retail

Key Account Manager For A Retail Company

- Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services

- Developing and executing strategic account plans to drive growth and maximize revenue from key accounts

- Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling

- Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships

- Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients

- Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market

- Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage

- Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement

- Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations

- Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements