Key Account Manager - Project Management - NGO

Key Account Manager - Project Management

- Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

- Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

- Ensure project objectives align with the client's business goals and objectives.

- Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

- Conduct regular project status reviews, mitigate project risks and issues.

- Facilitate cross-functional collaboration and communication for seamless project execution.

- Develop and implement performance metrics to measure project outcomes and impact.

- Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

- Report project progress, status, and results to stakeholders and senior management.

- Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

- Represent the organization in industry events and forums to build the brand and establish thought leadership.

- Manage business requirement discussions with program owners and report on projects.

- Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

- Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

- Own discussions with program owners on tool integration, new features, best practices for data storage and quality checks. (For Example, mGrant, Power BI, OneDrive, etc.)