Key Account Manager - Pharma Clients - KPO

Responsibilities -

- Build and manage strategic relationships with cross functional c-level executives of large pharma clients to drive business via new customer acquisition and account management.

- Work closely with client to understand business requirements. Should be able to conceptualize a large program and create first level scoping for customized projects

- Strategic account planning and mapping to improve client results and achieve business outcomes aligned with companies objectives

- Identify, analyze and evaluate the current market trends, key competitive threats, and opportunities, and recommend strategies for the assigned accounts and overall business.

- Liaise between client and internal teams, providing scientific insight and program direction for delivering agreed upon products/solutions as per the service agreement.

- Resolve conflicts and provide solutions to customers in a timely manner

- Should oversee financial transaction with the client (invoice generation, payment follow up etc)

- Aligning with various internal cross functional teams for seamless project execution, account governance and client satisfactions