Key Account Manager - MSME Sector - IT

Key Responsibilities:

Language- English, kannad Mandatory.

Prospecting:

- Research and identify potential clients in the MSME market.

- Develop a deep understanding of potential clients' business needs and challenges.

- Develop compelling sales pitches and presentations to attract new clients.

- Conduct presentations and product demonstrations to showcase the company's offerings.

Negotiation and Closing:

- Negotiate terms and close deals with new clients.

- Ensure all legal and financial aspects of the deal are addressed efficiently.

Account Growth:

- Identify upsell and cross-sell opportunities within the existing client portfolio.

- Collaborate with internal teams to develop and deliver solutions that meet client needs.

- Develop account plans and strategies to achieve revenue and growth targets.

Relationship Management:

- Develop and maintain strong relationships with key MSME clients in Bangalore.

- Understand clients' business needs and objectives to provide tailored solutions.

- Act as the primary point of contact for clients, addressing their inquiries and concerns promptly.

Market Research and Analysis:-

Stay informed about industry trends, market dynamics, and competitor activities.

- Conduct research to identify potential MSME clients and assess their suitability for partnership.

Customer Support:

- Ensure clients receive exceptional service and support throughout their engagement.

- Resolve client issues and concerns in a timely and effective manner.

Reporting and Forecasting:

- Maintain accurate records of client interactions and transactions.

- Prepare regular reports on account performance and revenue projections.

Collaboration:

- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure client success.

- Share client feedback and insights with internal teams to drive product and service improvements.

Qualifications:

- Bachelor's degree in business, marketing, or a related field (MBA preferred).

- Proficient in English and Kannada.

- 5 -7 years Proven experience in key account management.

- In-depth knowledge of the MSME sector, including its challenges and opportunities.

- Strong analytical, communication, and negotiation skills.

- Results-oriented with a track record of meeting or exceeding sales targets.

- Excellent interpersonal skills and the ability to build and maintain client relationships.

- Ability to work independently and as part of a team.

Client Relationship Management: Build and maintain close, trust-based relationships with key clients, understanding their needs, goals, and challenges.

Account Planning: Develop and implement strategic account plans that outline goals, growth strategies, and action steps for each key account.

Needs Analysis: Identify the specific needs and requirements of key clients and work collaboratively with internal teams to meet those needs effectively.

Customer Support: Act as the primary point of contact for key accounts, addressing inquiries, concerns, and requests promptly and efficiently.

Cross-Selling and Upselling: Recognize opportunities to introduce additional products or services to key clients to increase revenue and add value.

Problem Resolution: Handle any issues or conflicts that arise, finding practical solutions that maintain client satisfaction.

Contract Management: Manage contract renewals and negotiations, ensuring terms and conditions align with both client and company objectives.

Data Analysis: Analyze sales data, market trends, and performance metrics to identify areas for improvement and growth within key accounts.

Reporting: Provide regular reports and updates to management on the status of key account relationships and performance against goals.

Forecasting: Collaborate with key clients to forecast future needs and requirements, helping the company plan resources accordingly.

Team Collaboration: Work closely with internal teams, such as sales, marketing, and customer support, to coordinate efforts and ensure the delivery of a seamless customer experience.

Business Development: Identify new business opportunities and potential key accounts, working to expand the company's client base.