Key Account Manager - Modern Trade - eCommerce - FMCG - IIM/FMS/MDI/XLRI

Hiring for Key Account Manager - Modern Trade with One of the leading FMCG Industry.

Roles & Responsibilities :

- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives

- Research key customer wants and needs

- Suggest solutions that answer clients' needs and wants

- Ensure the ordered products are delivered in a timely manner

- Serve as contact point for key customers and internal teams

- Resolve customers' complaints in an effective and respectful way

- Gather, report and communicate customers' feedback on service, technology and product delivery

- Research and source new potential clients

- Measure, track and analyse key account metrics

- Create reports for upper management

- Keep abreast with industry and market trends and best practices.

Looking for Premium (B-school) Only.

Should have experience with Modern Trade, E-commerce Platforms.