Key Account Manager - Messenger Service Startup

Job Description : Senior Manager - Key Account Management.

Responsibilities :

- Become an expert in company's solutions for businesses and adapt recommendations quickly to suit varying client needs

- Provide dedicated account management to strategic accounts and build on account growth

- Responsible to do research on strategic accounts and build long term relationships

- Develop and implement programs to improve the customer experience

- Consult and coach clients as required

- Troubleshoot and resolve issues in a timely manner

- Identify opportunities to improve products and the customer experience

- Work cross-functionally with different teams to increase customer satisfaction

Requirements :

- Excellent communication skills - written + oral

- Self-motivated, entrepreneurial, and comfortable dealing with ambiguity

- Strong critical thinking skills. Ability to handle and set client expectations

- Ability to effectively prioritize and manage tasks within a fast-paced environment

- Demonstrated ability to work and collaborate within a high-performing team

- Basic Understanding of Technology i.e. IT services & solutions

- Sound working knowledge of MS Excel

- 5+ years of account management experience

- High energy, passion and innovative thinker