Key Account Manager - Logistics/Tech/SaaS

Job Overview: We are seeking a highly skilled and motivated KeyAccount Manager, to join our dynamic team.You will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development and execution of strategies to maximize customer value, retention, and overall happiness.

Responsibilities:

Team Leadership:

- Lead and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement.

- Provide guidance and mentorship to team members, helping them achieve individual and team goals.

Customer Engagement:

- Develop and implement customer engagement strategies to enhance the overall customer experience.

Account Management:

- Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth.

Product Feedback and Improvement:

- Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements.

- Collaborate with product managers to ensure customer needs are addressed in product roadmaps.

Requirements:

- Managed team for 2-3 years, B2B Business

- Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

- Proven experience in a customer success leadership role, preferably in a technology or SaaS company.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.