Key Account Manager - Logistics Startup

- Growth360 is a leading executive search firm and we focus on hiring niche and leadership talent for companies that are scaling up.

- We are currently retained by a leading logistics disruption player (well-funded and established) to hire a Key Account Manager for servicing and farming B2B clients. This will be a senior role and will play a leadership role in terms of managing people along with the ability to effectively engage with customers and ensure long term relationships.

Location : Gurgaon

Responsibilities :

- Build, retain and manage the Key Accounts team

- Define, introduce and implement processes and ensure adherence

- Drive product adoption by effectively engaging with customers

- Liaising with internal departments to ensure client needs are fulfilled effectively

- Escalating and resolving areas of concern as raised by clients.

- Carrying out client satisfaction surveys and reviews.

- Own customer portfolio and deliver superior relationship management

- Engage with high value customers directly.

- Responsible for revenue increase (up-selling) from existing customer base

- Responsible for leading the implementation and collection teams

- Leading CSAT and NPS for Customer Success

To Fit the bill, you must have :

- An Engineer from a top engg college along with MBA from a leading B School

- 5-8 years of experience in Enterprise/B2B Account management

- 2 years of experience in leading an Account Management team

- Experience in Logistics/Commercial Vehicle/Automobile industries is desired but not mandatory.

- Experience of putting in place processes and SOPs for optimization and better customer success

- Must be excited about bringing Tech to a traditional industry and changing lives.

- High level of ownership, willingness to set up things from scratch.

- Problem-Solver