Key Account Manager - IT/Telecom/System Integrator/Software Sales

Industry Preference: IT, Telecom, System Integrator, Software sales

Products: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER SERVICES/TOLL FREE

Responsibilities -

- New business acquisition through partners

- Customer Satisfaction and Channel Satisfaction

- Enabling partners and customers with service support from support functions

- Controlling Channel & Channel Partner Manpower (FOS) attrition.

- Driving the capability building plan with partners by ensuring timely trainings for various parameters

- Ensuring completion of Business Planning with all active channel partners before 8th of every month.

- Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.

- Assisting the Partners in Large deal Closures by accompanying them for Customer calls

- Ensuring Channel Policy Adherence and Processes in the assigned territory

- Sales through the Channel Partners

- Responsible for Channel partner productivity and their ROI

- Keep Abreast with Competitive activities in the region

- Facilitating the issue resolutions at customer end through partners and support teams, if any.