Key Account Manager - IT Product

Position - Key Account Manager

Job Location : Chennai/Mumbai

- Managing key customers and building long-term relationships leading to increased business.

- Managing difficult customers competently while ensuring no customer for Company.

- Handling each customer transaction from end-to-end and ensuring churns customer delight, despite drastic increase in number of transactions

1. New Exposure/ Information/ Comfort on

Technical Domain Knowledge: Practical / user technologies, vendors, competitors operating in the vertical IT/ Telecom technology - networking level understanding / knowledge of concepts and LAN/WAN/Desktop/NMS/telecom infrastructure, voice & data In-depth understanding /technologies, e.g.MPLS, IPLCs, FR, ATM, IP VPN, VoIP, etc

Company’ business and function Knowledge of & product/ service offerings Cutting edge sales and customer relationship across domains for the vertical Customer business processes, deliverables, management concepts across segments competitors, expansion plans for the vertical

2. Professional skills - Customer Focus Account Mapping Customer needs understanding. (Functional) Persuasion & Negotiation skills Relationship Management Customer Retention Operational Effectiveness Initiative Service focus & Passion Resource Management Attention to Detail Interpersonal Skills Achievement orientation Strategic Focus Decision Making Sensing Opportunities Business Problem solving Cognizance.

Send across your latest updated resume on neetu@chrsp.com