Key Account Manager - Infra/Mfg/Heavy Industry

Responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them.

Responsibilities :

- Dealing with buyers, store managers and regional managers of major retail chains.

- Identifying and assessing a client's critical needs.

- Identifying short and long term growth opportunities.

- Presenting business proposals to prospective clients.

- Attending meetings with clients.

- Maintaining tight budget control over expenditure.

- Forecasting and tracking key account metrics.

- Keeping up to date with market trend and competitor activity.

- Being a point of contact to priority customers and resolving any issues that they have.

- Closely liaising with the marketing team about campaigns.

- Collecting and communicating customer requirements to all necessary departments.

- Providing technical customer support as necessary.

- Conducting regular Business Reviews with customers and suppliers.

- Responding to client communications or queries.

- Networking with business partners and customers.

- Monitoring the effectiveness of any marketing campaigns.