Key Account Manager - HORECA

Role : Key Account Manager - HORECA

Division/ Dept : Sales And Business Development

Reports To : Director

Location : Gurgaon

Position Purpose :

Primary purpose of the position :

- To manage and develop institutional key accounts in HORECA for bakery, biscuits, snack foods and convenience foods range of MBFSL on a continuous basis and mine them to get more business and expand sales.

Principle Accountabilities :

Main responsibilities/ Principal duty :

- To understand customer business and requirements and create offerings to service them and create valuable partnerships.

- Identifying target players in the industry/market.

- Build understanding of customers business such that you provide a bundled solution with your products and services according to their business need.

- Create a brand image for Cremica/MBFSL expertise so customers reach out to you for their requirements of products, as well as knowledge.

- Provide key account customer focus, building genuine partnerships and sharing multi-disciplinary connect that jointly generates unique solutions.

- Innovate offerings and build new products to sell to more customers.

- Apply focused approach to maximize business from existing customers and gain new customers.

- Create and maintain customer insights, build project pipeline to ensure service to all existing customers and new customers.

- Preparing annual plans for sales volumes, margins and pricing.

- Planning and coordination with SCM and operations to carry out transactions.

Environment :

What internal/external factors(competition/government controls/market locations etc) affect achievement of the position accountability

- Frequent Travel

- Building a team wit HORECA Expertise

Skill Requirements/ Behavioral Traits :

- Understanding of food manufacturing and ingredients specially in the bakery and biscuits space.

- Knowledge of market dynamics.

- Information and connect in the market about competitors and customers and their offerings.

- Patience to mine key accounts and partner with them to create more value

Education / Equivalent Experience :

- 5 years + of HORECA account management experience

- MBA from a decent college or equivalent

Specialized Knowledge And / Or Skills :

- Degree/Diploma in Food Technology/Hospitality (F&B) Preferred

- Great communication and networking skills

- Connect with buyers and decision makers in the HORECA space

- Proven ability to build high performaing business and teams

Position Contacts :

- Frequency & Purpose of the contacts which the position requires

- Directors

- SCM

- Finance

- HR