Key Account Manager - FMCG

Job Description: Key Account Manager- Ecommerce

Business strategy:

Know the customer: Deeply understand customer behavior, develop new customer insights

Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them

Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

Customer Management:

- Develop deep and long standing relationship with the customers - to drive relationships from the strategic to the tactical

- Own the terms of business with the Customer - products, returns, ordering, etc.

- Ensure high-share of mind from the Customer. Build deep ties.

Market Understanding:

- Develop a thorough knowledge of the market - short term and long term trends

- Have an in depth knowledge of competition and Customer and ability to influence the market

- Develop and implement industry best practices

People leadership:

- Build, retain and groom a strong team to deliver across functions

- Set goals, define KPIs and ensure team tracks effectively towards goals

Desired Competencies:

- Desire and ability to think like the customer

- Ability to translate strategies into execution plans and take them to completion

- Highly analytical

- Willing to take calculated risks to grow the category

- Excellent verbal and written communication with interpersonal skills

- Strong understanding of technology and business

- Must be willing to learn

- Ability to connect with people across teams & levels

Experience: Atleast 5 yrs of work experience in relevant industry