Key Account Manager - Enterprise Sales - IT

The role holder is responsible to drive and manage assigned accounts and facilitate new sales of the product in the large enterprise segment in the region

ROLES AND RESPONSIBILITIES :

- Responsible for managing assigned accounts and facilitate new sales of the product in the large enterprise segment in the region.

- Responsible for mining of the accounts to identify & materialize upselling & cross-selling opportunities to achieve their targets.

- Effective Account Management and Customer Relationship 

- Establish a cordial relationship with the client and optimise customer satisfaction.

- Competition Analysis by keeping abreast of market trends & achieving market share metrics.

- Maintain regular reports of progress and forecasts to internal and external stakeholders

- Forecast and execute Booking, Billing, and Collection figures

SKILLS REQUIRED :

- Strong customer engagement skills

- Business analysis, critical thinking, conflict management, and problem-solving skills

- Excellent verbal and written communication for influencing and leading customer-facing engagements

- Good negotiation and presentation skills. Candidate should be able to create business cases and articulate business value propositions to the customer.

- Drive Product Adoption across different business lines & within the client organization

- Experience as a consultant in the CRM domain.

- Identify, develop and maintain relations with present clients.

- Experience in the BFSI domain is preferred.