Key Account Manager - eCommerce - FMCG

The E- Commerce KAM role is a critical P&L role, responsible for managing the E-Commerce account. The incumbent will need to have a strong understanding of account management and digital commerce in order to drive the overall top line and bottom line for the account. This will be a mix of strategic and operational role with responsibility for building innovative new capabilities for the company in addition to driving strong in-year financial results

Role specifications :

Planning :

- Input into brand strategy development

- Translate brand strategy/ quarterly plans with retailer

- Plan detailed monthly promos using key principles of spend conditionality and trade promo evaluation

Activation :
 
- Ensure retailer adherence

- Manage approvals & provisioning

- Make in-month corrections to plans as needed

- Assortment Management

- Identify gaps in assortment, secure listings at retailer

- Ensure timeliness & accuracy of new listings process

Sales Operations :

- Take overall responsibility for fill rate and availability

- Directly own monthly forecast and S&OP process

- Directly own monthly forecast and S&OP process

- Oversee billing, invoicing, delivery & returns processes

Financial Hygiene :

- Work with retailer to ensure timely payment to the company

- Ensure claims are validated and paid in timely manner

- Drive quarterly claim process with retailer

Process Improvement :

- Project manage cross-functional projects

- Liaise with retailers to execute process improvements

Qualification and Experience :

- Post Graduate degree (MBA) in Sales & marketing

- 4 + years of experience in Sales or Sales support function

- Prior exposure in managing key accounts and/ or trade promotions would be preferable