Key Account Manager - eCommerce

Key Account Manager - Ecommerce

1. Job Title : E-Commerce Key Account Manager (KAM)

2. Key Responsibility areas :

- Forge strategic alliances with major e-commerce chains through effective negotiation techniques.

- Previous experience with Quick Commerce platforms like Blinkit, Zepto, Instamart, Big Basket is non-negotiable

- Negotiate Terms of Trade (TOTs) with customers, ensuring mutually beneficial agreements.

- Drive top-line revenue growth by implementing sales strategies focused on distribution, visibility, pricing, and promotions.

- Forecast customer demand and facilitate collaborative forecasting processes.

- Develop and execute Strategic Annual Operating Business Plans for designated accounts.

- Coordinate quarterly media activities and promotional calendars in collaboration with Marketing and Brand teams.

- Provide exceptional account service to nurture strong customer relationships.

- Manage product launches by overseeing launch calendars and assisting Brand Managers in planning and executing new product launches.

- Monitor competitor pricing, activities, and strategies, adjusting sales approaches accordingly.

- Streamline processes by establishing Service Level Agreements (SLAs), timelines, and formats to enhance efficiency and resolve customer claims promptly.

- Collaborate closely with cross-functional teams including marketing, supply chain, content, and finance to ensure alignment and support organizational goals.