Key Account Manager - Customer Delight - Banking - IIM/MDI/ISB/FMS

We have an urgent role with one of the Fintech Group at Delhi

Role: Bank Key Account Mgr - Customer Delight

Profile :

Role & Responsibilities :

- Working with the users in the Bank to ensure the Platform is being used, post-deployment

- Creating customer delight by sharing KPI performance metrics on a regular basis

- Conducting frequent training's and workshops

- Engaging the Product Manager to highlight additional features requested by the Bank

- Responsible for renewal of the annual License fees from the Banking customers

Skills & Experience :

- MBA from a premier institute

- 5-7 years of experience in the credit/Debit card portfolio team of a Bank

- Ability to Operate Independently

- Collaborate with various teams to drive success