Key Account Manager - Carrier Wholesale - Telecom

- To handle the end-to-end telecom & connectivity needs of a set of wholesale accounts for the vertical in the region to ensure achievement of the revenue & sales targets, and grow the relationship.

- The role is responsible for achieving the set order booking/ revenue targets for the vertical in the region by effectively handling 7-8 key high revenue wholesale accounts.

- The role is responsible for identifying & developing new leads from accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying Enterprise Sales ties for designing resolutions, ensuring preparation of Project reports and project take-off. Further, the role handles day-to-day customer management operations and provides timely resolution for customer issues and complaints.

- The role is required to regularly interface with the client and take account of any changes in customer needs. The role is responsible for practicing effective end-end relationship management.

Major Challenges :

The key challenges for the role are:

- Managing high-value customers and building long-term relationships leading to increased business.

- Managing difficult customers competently while ensuring no customer churns

- Handling each customer transaction from end-to-end and ensuring customer delight