Key Account Manager - BFSI

Job Description : 

- Maintain deep knowledge of the designated accounts and the clients- workflow and challenges.

- Act as point of contact for the client and orchestrates the entire relationship within designated accounts.

- Strategically develops, executes and maintains a growth-centric account plan and own overall strategy for revenue growth and retention. 

- Accountable for end-to-end service delivery and performance. 

- Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.

- Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.

- Keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.

- Tracks customer activity in internal systems in order to execute on account strategy, -identify additional opportunities and promote accurate forecasting.

- Maintains up to date product knowledge on all products and solutions.

- Regular value-add meetings with key users.

- Provide high level specialized training on product and functionality.

- Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.