Key Account Manager - BFS

- Meet/exceed the target for the New Business Revenue from Existing Customers

- Customer retention and delivery of outstanding customer experiences.

- Customer satisfaction and improvement NPS

- Implementation of best-in-class customer performance management with customers and ensure value creation for customers, Service Level Performance Review through structured MMR/QBR

- Improve market penetration

- To lead and manage all aspects of identified strategic accounts.

- To lead the continued growth of the strategic accounts through new business acquisitions.

- To support the development of new business opportunities and to ensure that the company is capable of growing in scale and complexity to meet our customer's requirements.

- To deliver significant change management solutions and ongoing change culture.

- Responsible for assessing, clarifying, and validating customer needs regularly.