Key Account Manager - B2B/SaaS/HRTech

What you'll do:

- Launching products and services for new clients

- Resolve clients' complaints in an effective, respectful & patient manner

- Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth

- Research key customer wants and needs, and suggest solutions to address them

- Ensure timely launch and delivery of employee financial wellness benefits

- Serve as the contact point for key clients and internal teams

- Gather, report, and communicate clients' feedback on service, technology, and product delivery

- Measure, track and analyse key account metrics

- Create reports for upper management

- Keep abreast with industry, market trends and best practices

What we're looking for:

- 5+ years' work experience in event management & on-ground product launch

- Experience in managing a large portfolio of clients, vendors & agencies.

- Excellent knowledge of management methods & techniques

- Proficiency in English - written & verbal

- Skilled in networking & building relationships

- Ability to think strategically & lead, prioritize & meet critical deadlines

- Comfortable with being on the road, the job will require extensive traveling, about 40-50% of the time