Key Account Manager

ROLE : This role is responsible to identify areas for cross-selling/ up-selling for existing customers, enhancing customer satisfaction and partnering with the sales team for deal closure in order to increase revenue and growth.

RESPONSIBILITIES :

Account Management :

- Proactively implement the business's strategic account planning processes and adhere to performance objectives, sales targets, and critical milestones for weekly/ monthly/ annual periods

- Record and maintain P&L sheets, pipeline sheets etc. that are required and provide information to the senior management as required

- Coordinate the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet key account performance objectives and the consumers' expectations

- Coordinate and develop fact sheets, sales reports, revenue reports, proposals, etc. for management

- Record and maintain expense tracker accurately for the department; highlight deviations and suggest recommendations

- Maintain records and documentation of the department accurately for future references and review

- Assist the seniors to develop advisor relationships with assigned key accounts, customer stakeholders and executive sponsors

- Close the AMC contract on time by the end of the year and coordinate for payment to be received

Business Development :

- Conduct trend analysis on customer accounts and highlight cross-selling and up-selling opportunities to seniors

- Coordinate with the sales team to complete the formalities and exchange required information/documents for onboarding and integrating new clients and maintaining updates of existing clients

- Support in developing and implementing customer-centric solutions

- Support in identification and building strategic relationships with external stakeholders and industrial leaders to develop a pipeline of business / potential client leads

- Work with the Sales/ Pre-sales team to onboard and integrate new services for existing customers and enhance customer relationships

Campaign Management :

- Come up with campaign ideas, support/ coordinate in developing the campaign (technical plans like which accounts/ clients to target, mode of communication etc.) and implement the campaigns

- Record the results of the campaign and record them in the pipeline sheet based on queries received

Process Improvement :

- Research and contribute inputs to increase the effectiveness of customer relationship programs

- Draft and communicate the Account/Relationship Management policies and procedures

- Prepare quarterly departmental progress reports for review

Reports to : Sr. manager - Relationship Management