Key Account Management Role - IT

KEY ACCOUNT MANAGER

The role is based in Bengaluru, India. You will work along with Solution & Delivery Leads in the cited accounts. You will report to VP-Sales.

Roles and Responsibilities:

- Grow revenue in the accounts to meet clearly established top line targets while continuing to diversify the products & services being delivered

- Establish relationships with key decision makers and ensure that existing clients are highly satisfied

- Interact with leadership team on the IT & business side of the client and be viewed as a trusted advisor to the client

- Protect, enhance and grow business with the client including managing new business development & account management

- Ensure that program managers are leading profitable and efficient programs with strong customer satisfaction

Skills Required:

- Proven customer-facing skills in a truly multi-cultural environment

- Build high stakes in a competitive multi-vendor situation (both product & services), dominated by larger & niche players alike, and deliver outcomes

- Ability to strategize, build business cases and present PoV on various topics at the first level before relevant experts are engaged

- Has a good appreciation of CPGR value chain, Cloud Platforms, Data/Analytics and the components

- Strong knowledge of IT/product delivery systems & methodologies. Eg. Agile, CI/CD, AMS, Product lifecycle, emerging capabilities etc.

- Comfortable to provide a Level 1 escalation handling support to the delivery team

- Eye for details for business problems & opportunities preferably with CPGR background

- Experience in closing deals in the range of $250K - $3M

- Extensive experience in scaling client accounts, building referenceable client relationships and delivering IT solutions