Key Account Lead/Client Partner - IT Services Firm

Key Account Leaders - IT Services (Local Candidates Only)

Client Partner - IT Services Organisations supporting Captives

Mandatory Ask:

10+ years in depth experience in a client facing or account leadership role / in depth client management experience in a technology services environment supporting captives / experience in staff augmentation would be a plus / in depth understanding of business problem, technology & services domain.

Key Responsibilities:

- Drive profitable growth of the account relationship.

- Review the performance metrics of the account with the delivery, operations, and finance teams on regular basis.

- Be part of senior management reviews for the performance metrics of the account relationship.

- Have regular meetings and interface with the customer decision makers and influencers.

- Have a complete understanding of the relationship position within the account.

- Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.

- Actively drive internal teams for delivery of the client expectations.

Required Qualifications:

- 10 + years of experience in a client facing role or account leadership role.

- Must be from IT Companies.

- Must have handled Captives clients as their end customers.

- Must be well versed with Captives/GCC industry.

- Hunting and Mining responsibilities.

- Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment.

- Strong experience with the global service delivery model.

- A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining CxO relationships.

- Bachelor's Degree OR equivalent combination of education, training, and experience.

Additional Qualifications:

- In-depth understanding of business problem domain, technology and services solution domains.

- Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization.

- A strong performance track record of managing different portfolios-ranging from sales, new sales, programs and existing annuity business.

- Strategic thinking and the confidence and ability to plan ahead and stay the course.

- Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.

- Strong executive presence and gravitas.

- This role requires strong leadership skills and demonstrated capabilities of being a thought leader.

- Excellent problem solving, communication, and client management skills are essential.