Ken Research - Survey Consultant

The Survey Researcher (Manager/Consultant) will draft and conduct data surveys for clients, collecting information on Customer satisfaction, Dealer Satisfaction, Vendor Satisfaction, Employee Satisfaction and other market related survey research, and similar topics.

Supervisory Responsibilities:

- Managing/Creating an independent team of members of Survey Research Division including Associates and Research Analysts.

- Prospective Pre-Sales/ Post Sales Client Meetings / Client presentations.

- Creating Client Proposals / Filling Tenders for government bodies related to Survey Research.

- Handling the client projects from kick off meeting to final delivery of project.

- Pitching the projects to the prospective clients and seeking repeat business.

- Imparting necessary skills / training required on need basis.

- Part of hiring process when scheduling interviews with new recruits.

Duties & Responsibilities:

- Prepares and manages survey projects for clients on various topics including customer satisfaction, employee satisfaction, vendor satisfaction, dealer satisfaction, market research, opinions, politics, and/or health care.

- Meets with clients to determine requirements and objectives of the survey.

- Coordinates with other researchers to identify the most effective survey method; methods may include questionnaires, focus groups, CATIs, market research surveys, and opinion polls.

- Plans, writes, and proofreads survey questions; tests the survey to determine the time required for completion.

- Facilitates execution and fielding of the survey, whether by phone, mail, online, or other delivery.

- Collects data and survey results.

- Analyzes data and prepares reports/dashboards; delivers or distributes reports to present survey findings to clients.

- Performs other related duties as assigned.

Required Skills & Abilities:

- Excellent verbal and written communication skills.

- Thorough knowledge of research methods and best practices for conducting surveys.

- Excellent time management skills with a proven ability to meet deadlines.

- Excellent organizational skills and attention to detail.

- Strong analytical and problem-solving skills.

- Proficient with Microsoft Office Suite or related software (Power BI) used to draft surveys and reports.

Education & Experience:

- Master's degree in Marketing, Business, or related field required.

- Minimum 4 years of experience is required.