Kaya - Key Accounts Manager - eCommerce

Sales & Marketing:

- Manage day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance, and performance

- Sales targets, on-site campaigns, promotion planning, operations and Customer relation management

- Strategy formation and Growth planning

- Right utilization of the budgets for key accounts.

- Conduct Monthly Business review with partners.

- Create Weekly/Monthly reports and monitor performance, driven by on-site KPIs

- To Ensure Catalog and Listing Hygiene and achieve high content score

- Responsible for identifying new ways to improve site conversion, average order size, and other key performance indicators to maximize sales growth and profitability.

- Provide on-going strategic insights and recommendations of new marketplaces channels with growth plans.

Merchandising and Inventory Management:

- Ensure adequate forward stock cover and timely replenishments

- Monitor and drive strategic product/merchandising initiatives

- Create reports and monitor performance driven by Merchandising KPIs i.e Bestsellers, Sell-through % and stock cover.

- Share business projections with SCM team to plan S&Op.

Operations :

- Responsible for day to day operations

- Work closely with internal teams such as Brand Team, SCM & Accounts for all channel related requirement.

- Reconciliation of accounts by coordinating with the finance team

- Review and tracking of commercial agreements & contracts.