Job Purpose : Responsible for Overall Sales Operations and Business performance of cluster, Team building, ensure discipline, Inventory control, maintain high Service standard in the cluster; Focus on customer retention and attracting new customers. Responsibilities : 1. Business Performance : - Responsible for Top line, bottom-line (PBIT) and drive business development plan - Responsible for achieving monthly Consumption &amp; Collection target for the cluster - Responsible for Category management (Hair Care, Product &amp; Anti-ageing) 2. Systems &amp; Process Orientation : - Drive Systems, Process Orientation through SOP Adherence and compliance at all clinics in the cluster - Responsible for stock take, Inventory control (receiving, transfers etc) and ensure reduction in shrinkage - Ensure process audit being conducted timely in all clinics across the cluster - Responsible for improving Mystery Audit Scores across the cluster 3. Customer Services : - Responsible for providing Quality and Effective services to the customer. - To meet and engage with HNI customers in the cluster and focus on repeat buys (BTC) - Responsible for timely resolution of Customer Complaints and ensure customer delight 4. People Management : - Responsible for manpower planning, improve productivity &amp; labor cost control - Responsible for periodic performance evaluation of the team - Coaching, mentoring team and groom the team to the next level - Engage employees in order to reduce attrition

Mumbai

Kaya - Area Manager - Sales Operations & Business Performance 

Kaya - Area Manager - Sales Operations & Business Performance  ,Job Description for Kaya - Area Manager - Sales Operations & Business Performance  in Kaya Limited in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Kaya - Area Manager - Sales Operations & Business Performance  in Kaya Limited in  Mumbai for (5-10) years of experience. Apply Now!