Karza Technologies - Senior Technical Program Manager

Karza Technologies is the largest data, analytics, automation, and decisioning solution provider to financial institutions, catering to the entire lending lifecycle from onboarding to diligence & monitoring to collections. Karza Technologies solutions enable systemic fraud prevention, risk management, compliance, and automation through superior data engineering and deep tech (NLP, CV, Deep Learning) applications.

In the B2B SaaS market, Karza is an undisrupted leader. Based in Mumbai, Worli, it has a strong workforce of more than 235; Karza Technologies was also named one of LinkedIn's 25 hottest companies to work for. Our Founders, Omkar Shirhatti, Gaurav Samdaria and Alok Kumar have been featured in the Fortune 40 under 40, 2021 as India's brightest young minds.

Karza Technologies is a part of Perfios Software Solutions. Together, both companies serve over 800+ clients across 18+ countries making them the largest B2B SaaS-based lending product companies.

Karza and Perfios are the leaders and category creators in the BFSI industry with their state-of-the-art data aggregation, analytics, onboarding automation, due diligence, and risk-assessment platforms. Both the companies are deeply rooted in the lending journey of financial institutions with their vast range of product offerings that cover the end-to-end lending process from customer onboarding to disbursement. The combined entity aims to be a one-stop shop that caters to clients across the lending process-from sourcing to collections.

Awards & Recognitions:

Technoviti 2022 - Best Video KYC

Best Fintech in Value Added Services - BT-KPMG Best Bank study 2022

NASSCOM AI Game Changers Award - 2021

Fintech Startup of the Year award - IFTA 2021

Most Innovative RegTech Solution - IAMAI - 2021

Maharashtra Startup Week Fintech Award - 2021

HDFC Digital Innovation Award - 2020

Fintech Valley Vizag Award - 2020

Winner of Amazon AI Awards 2019 organized by Amazon Web Services (AWS), YourStory Media, Intel Corporation, Accenture, Sequoia Capital

Recognized as Top25 start-ups in India to work with 2019 by LinkedIn

What your average day would look like:

- Manage complex internal product deliveries and external project implementations of Karza's SaaS based products.

- Be a single point of contact for critical clients for requirements, solutioning and project implementations.

- Be a single point of contact for the business development team, product team and tech team for project progress.

- Develop complete and well thought out execution plans that incorporate sound contingency planning and risk assessments.

- Track multiple project tasks to proactively anticipate problems, while always maintaining a solution orientation and a well-balanced perspective around risks and escalations.

- Work on mining the clients for alternate revenue streams for the given client base

- Manage the costs and hiring requirements for respective projects

- Communicate effectively, using tools and processes to ensure transparency and collaboration across global teams

- Maintain an up-to-date project plan that can be referenced at any time.

- Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints

- Identify, assess, track and mitigate issues and risks at multiple levels

- Apply best practices to the software development life cycle for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches

- Be part of the continuous process improvement and process execution for the organization

- Provide technical expertise to customers and help address technical questions relating to the Karza Platform

- Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally.

- Provide advice and guidance as the Karza's platform subject matter expert (SME) to customers directly and support sales managers in client facing scenarios.

- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues

- Maintain in depth functional and technical knowledge of Karza products

- To provide technical support and demo/ training on Karza platforms to Karza clients and other internal teams.

- Attend client kick off sessions, stand up sessions

What you need to work with us:

- Excellent communication and organization skills

- Ability to forecast issues and have the courage to escalate to the appropriate level till an adequate resolution is achieved

- Required management competences including analytical problem solving, customer focused innovation, passion for quality, project management, strategic insight, and technical excellence.

Experience:

- 5-8 years of relevant experience

- BE in Computer Science / Information Technology