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25/11 Charusheela Khedekar
HR Manager at Karza Technologies

Views:83 Applications:26 Rec. Actions:Recruiter Actions:4

Karza Technologies - Senior Project Manager - SaaS (4-8 yrs)

Mumbai/Any Location Job Code: 1185517

- Manage complex internal product deliveries and external project implementations of Karza's SaaS based products.

- Be a single point of contact for critical clients for requirements, solutioning and project implementations.

- Be a single point of contact for the business development team, product team and tech team for project progress.

- Develop complete and well thought out execution plans that incorporate sound contingency planning and risk assessments.

- Track multiple project tasks to proactively anticipate problems, while always maintaining a solution orientation and a well-balanced perspective around risks and escalations.

- Work on mining the clients for alternate revenue streams for the given client base

- Manage the costs and hiring requirements for respective projects

- Communicate effectively, using tools and processes to ensure transparency and collaboration across global teams

- Maintain an up-to-date project plan that can be referenced at any time.

- Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints

- Identify, assess, track and mitigate issues and risks at multiple levels

- Apply best practices to the software development life cycle for projects based on experiences with a number of

agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches

- Be part of the continuous process improvement and process execution for the organization

- Provide technical expertise to customers and help address technical questions relating to the Karza Platform

- Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally.

- Provide advice and guidance as the Karza's platform subject matter expert (SME) to customers directly and support sales managers in client facing scenarios.

- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues

- Maintain in depth functional and technical knowledge of Karza products

- To provide technical support and demo/ training on Karza platforms to Karza clients and other internal teams.

- Attend client kick off sessions, stand up sessions

What you need to work with us:

- Excellent communication and organization skills

- Ability to forecast issues and have the courage to escalate to the appropriate level till an adequate resolution is achieved

- Required management competences including analytical problem solving, customer focused innovation, passion for quality, project management, strategic insight, and technical excellence

Women-friendly workplace:

Maternity and Paternity Benefits

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