Karvy - Head - Operations - Telecom

- Responsible for the customer service strategy and execution of the CAF processes

- Responsible for managing the overall Cost of Service

- Build a high performance and service centric culture

- Keep a tab on business trends and forecasting requirements for enhancing the customer experience further

- Facilitate Automation/Process Changes that will enhance customer experience - across all customer touch points & focus on reducing the Cost of Service

- Responsible for TAT Management, Process Improvements, Regulatory Compliance, CAF Compliance, Audits etc.,

- Ensure that all escalations are resolved within the stipulated time-frame.

- Responsible for maintaining the facilities as per standard.

- Responsible for overheads and Commercials related to telecom service line.

- Working along with the sales Delivery for Pre-sales solutioning, estimation, joint strategizing, and planning with Sales for new telecom client acquisition.