Karvy - Head - Online Broking

Roles & Responsibilites:

- Develop and implement strategies to deliver performance in Online Broking - Direct Channel business with a focus to develop and improve systems and drive bottom-line for business.

- Responsible for the delivery of business unit operating plans and policies, ensuring conformance and consistency.

- Identify key performance drivers and establish/address an agenda of top issues/opportunities to improve performance and growth

- To keep a tab on competition and ideate on new products that could be introduced to maximize revenues and customer experience

- Ensure proper risk and control, and full compliance with internal policies and external regulations for the products and services.

- To manage and develop key relationships with internal stakeholders (across KARVY's existing systems, external vendors and industry experts)

- Developing online customer insight to drive overall and leadership at the Zonal Head/ Regional level through strategic planning, marketing support and resourcing.

- To analyse customer data and trends to develop scalable and flexible best practices for retail broking business

- To engage and manage third party suppliers/vendors