Karvy - Assistant General Manager - Operations

We are presently looking for Assistant General Manager - Operations for one of our business units.

Location : Hyderabad

Brief Job Description :

Management of day to day operations and ensure :

- Working within SOP

- Achieving TAT & Quality as per SLA

- Timely & accurate Reporting / Management Information analysis - For Clients, Regulators, Stock exchange & Management and other stake holders

- Bring industry best practices & Quality initiatives & create a quality culture

Management of Relationships with Clients, Regulators Investors, distributors & Internal Stakeholders. Responsible for following :

- Number of Escalations

- Client feedback

- Prompt qualitative response to query from Client/ Regulator

- Manage Dash board of activities in time & take corrective action based on it

- Sound concepts in both primary and secondary market operations & reconciliation

Audit of Operations : Internal / External and Third party

- Updates in Regulations and processes - Periodical updates in regulations, Institute of Company Secretaries and Chartered Accountants, and review the processes

Team Management : Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Provide training and demonstrate leadership skills, Attrition Management

- Optimizing Staff cost & Operational costs

- Maintenance of target revenue from each client as budgeted for the year.

- Ensure bills to clients are raised in time & realization of timely payments

Work Experience required : (Mention number of years- experience and industry preference)

- 15+ years of experience across Operations / transaction processing / client management out of which 5+ years should be heading operations for a BFSI process, heading a large team.

Competencies/ Skills Required :

- Knowledge in related regulations

- Transaction processing, Process Management, Program Management

- Relationship Management

- Team Management

- General management abilities with strong communication and presentation skills

- Hands on knowledge on the finance and securities market environment

- Good orientation towards investor and client servicing

- Ability to manage high volumes

If interested for the above mentioned role then kindly apply with your updated resume

Ravi Shankar