Kapture CX - Enterprise Sales Manager

Company Overview:

Kapture is a leading Software as a Service (SaaS) company with 1000+ enterprise customers across 18 countries. We provide Customer Support and Service SaaS platform to some of the leading businesses in Retail, Ecommerce, Travel and BFSI verticals in India, Middle East, South East Asia and US. With a commitment to innovation and excellence, we empower businesses to build the gold standard of Customer Experience function.

Position Overview:

As an Enterprise Sales Manager, you will be responsible for driving sales growth and revenue within our organization's enterprise segment. This role demands a strategic mindset, exceptional sales acumen, and the ability to cultivate and maintain relationships with key decision-makers in large enterprises. You will be developing and executing effective sales strategies to meet and exceed targets.

Job Location : Bangalore/Mumbai/Gurugram

Responsibilities:

Sales Strategy Development:

- Develop and implement comprehensive sales strategies for penetrating the enterprise market segment.

- Identifying target accounts, assessing market opportunities, and defining go-to-market approaches.

Customer Relationship Management :

- Build and maintain strong relationships with key stakeholders, including C-suite executives and department heads, within target enterprise accounts.

- Understand their business needs, challenges, and objectives to position our solutions effectively.

Pipeline Management:

- Oversee the sales pipeline for the enterprise segment, ensuring accurate forecasting and timely progression of opportunities through the sales process.

- Implement best practices for lead generation, qualification, and conversion.

Strategic Partnerships:

- Collaborate with internal teams, including marketing, product development, and customer success, to align sales strategies with overall business objectives.

- Identify and leverage strategic partnerships to enhance our value proposition and market presence.

Sales Performance Analysis:

- Track, analyze, and report on sales performance metrics, including revenue attainment, sales pipeline health, and customer engagement.

- Utilize data-driven insights to identify areas for improvement and optimize sales effectiveness.

Requirements:

- Proven track record of success in enterprise sales in B2B SaaS industry, with a minimum of 6+ years of experience in a similar role.

- Excellent communication and interpersonal skills, with the ability to build rapport and credibility with senior-level executives.

- Strategic thinker with the ability to develop and execute complex sales strategies in a competitive market landscape.

- Demonstrated proficiency in pipeline management, forecasting, and sales performance analysis.

- Bachelor's degree in Business Administration, Marketing, or a related field; MBA or equivalent preferred.

- Familiarity with CRM software (e.g., Salesforce) and other sales enablement tools.

- Willingness to travel as necessary to meet with clients and attend industry events.