Necessary Skills & Competencies :
- Knowledge pertaining to production and testing of Masterbatch/Filler/Compounds
- Knowledge of the Company product line, product applications and competitor's products
- Knowledge of Customer Complaint Handling
- Knowledge of Softwares required for preparing technical documents
- Business acumen
- Analytical Skills
- Presentation Skills
- Communication Skills
- Interpersonal Skills
Preferred :
- Knowledge of latest product applications
- Knowledge of the Latest technological developments in the field of plastic pertaining to Masterbatches etc
- Knowledge and experience of advanced testing like DSC, TGA, FTIR, SEM, Weathering
- Knowledge of colour pigments and additives
Roles & Responsibilities :- Manage customer relationships.
- To attend to customer complaints
- Ensure that quality and service complaints are addressed and resolved timely
- Customer Experience related issues (Tangible & intangible) - system & policy formulation
- To develop customer satisfaction survey & implement
- Maintaining customer relations especially with high value customers.
- Customer rapport building
- Building key customer relationships,
- Present new products and services and enhance existing relationships.
- Work with technical staff and other internal colleagues to meet customer needs by proposing new range of products or offering customized solutions.
- Arrange and participate in internal and external client debriefs.