Kabra Extrusiontechnik - Technical Head - Technical Services

Necessary Skills & Competencies :

- Knowledge pertaining to production and testing of Masterbatch/Filler/Compounds

- Knowledge of the Company product line, product applications and competitor's products

- Knowledge of Customer Complaint Handling

- Knowledge of Softwares required for preparing technical documents

- Business acumen

- Analytical Skills

- Presentation Skills

- Communication Skills

- Interpersonal Skills

Preferred :

- Knowledge of latest product applications

- Knowledge of the Latest technological developments in the field of plastic pertaining to Masterbatches etc

- Knowledge and experience of advanced testing like DSC, TGA, FTIR, SEM, Weathering

- Knowledge of colour pigments and additives

Roles & Responsibilities :

- Manage customer relationships.

- To attend to customer complaints

- Ensure that quality and service complaints are addressed and resolved timely

- Customer Experience related issues (Tangible & intangible) - system & policy formulation

- To develop customer satisfaction survey & implement

- Maintaining customer relations especially with high value customers.

- Customer rapport building

- Building key customer relationships,

- Present new products and services and enhance existing relationships.

- Work with technical staff and other internal colleagues to meet customer needs by proposing new range of products or offering customized solutions.

- Arrange and participate in internal and external client debriefs.