Kabra Extrusiontechnik - Senior Manager - Technical Support

Skills & Knowledge :

- Knowledge of the Company product line, product applications

- Knowledge of Customer Complaint Handling

- Knowledge of Competitors, their products and their strategies

- Knowledge of Market, Territory

- Knowledge of Budgeting

- Knowledge in Extrusion, Film Processing and Molding is an advantage.

- Good technical knowledge to understand technical issues and product range with respect to customer requirement and ability to provide them with an apt solution

- Identification of Customer Needs and Challenges

- Holistic Approach

Roles & Responsibilities :

- Sales Management

- Visiting Customers on periodic basis

- Sending sales report

- Follow up on sales target

- Tracking and achieving sales targets

- Dealer Management

- Managing an extensive dealer network for optimum utilization of resources to achieve complete penetration in the assigned geographies.

Customer Relationship & Retention :

- Maintaining customer relations especially with high value customers.

- Customer rapport building

- Adding new customers

- Building key customer relationships,

- Present new products and services and enhance existing relationships.

- Work with technical staff and other internal colleagues to meet customer needs by proposing new range of products or offering customized solutions.

- Arrange and participate in internal and external client debriefs.

- Coordination for Complaint Resolution, new product testing for Woven sack and non-woven application

- Ensuring effective coordination between the QA, R&D Team, Marketing Team and the customers for complaint resolution and new product testing

New Business Development :

- Prospect for potential new clients and turn this into increased business.

- Meet potential clients by growing, maintaining, and leveraging your network.

- Identify potential clients, and the decision makers within the client organization.

- Research and build relationships with new clients.

- Set up meetings between client decision makers & company's leaders/Principals.

- Work with technical team to develop proposals/products that speaks to the client's needs, concerns, and objectives.

- Handle complaints/objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.